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STEM Education Works Shipping and Return Policy


Shipping and Processing Please allow 1-3 business days for processing of your online order. Once your order is shipped, tracking information will be emailed to the email address you provided at checkout.

Return Acceptance STEM Education Works accepts returns on a limited basis within thirty (30) days of receipt of merchandise.  We will refund the full cost of the unopened and unused merchandise, minus a 15% restocking fee and the original shipping/handling costs incurred by STEM Education Works.  Returns will be accepted only if items purchased directly from STEM Education Works.

Return Authorization Prior to shipping, you must contact STEM Education Works customer service to receive authorization for your return.  Serial number and original invoice number must be provided when contacting STEM Education Works regarding a return.

Any return made without a written return authorization from STEM Education Works will be considered an unauthorized return. Unauthorized Returns will not be granted a refund or credit by STEM Education Works. You have the sole responsibility to arrange shipment of the Unauthorized Return from STEM Education Works back to your location. You assume all shipping and handling charges for any Unauthorized Return.

Return Shipping and Packaging You are responsible for arranging to have the return shipped back to STEM Education Works. Returns must be shipped back to STEM Education Works in their original packaging. If a product consists of several parts, you must return all parts of the product to obtain a refund. You are responsible for all shipping and handling charges on returned items unless otherwise specified by STEM Education Works in writing. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

STEM Education Works
2880 US 231 South
Lafayette, IN 47909

Need help? Call us at 866.783.6109 or Live Chat